Front Office Leader: VIP Guest Services & Ops

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Accor is seeking an Assistant Front Office Manager in Cape Town to oversee Front Desk, Guest Services, Concierge and Night Audit. You will lead a high-energy team, enforce policies, and ensure VIP guest experiences daily across arrivals, stays and departures.

The role requires strong leadership, 3-5 years in Front Office management, and proficiency in MS Office and hotel software. Flexibility for weekends and holidays is essential to sustain service excellence.

Qualifications

• Matric and hospitality management experience preferred.
• Minimum 3-5 years in Front Office management.
• Proven leadership and team management in a fast-paced environment.
• Advanced proficiency in Microsoft Office Suite and hotel management software.
• Strong financial experience in budgeting and revenue management.
• Excellent customer service and memorable guest experiences.
• Excellent communication and interpersonal skills.
• Understanding of hotel operations and guest service best practices.
• Flexibility to work weekends and holidays.
• Attention to detail and organizational skills.

Responsibilities

• Oversee Front Desk, Guest Services, Concierge and Night Audit operations.
• Enforce Front Office Policies and Procedures to ensure consistency.
• Coordinate VIP procedures and guest arrival through departure.
• Provide direction to Guest Relations Managers and Front Office staff.
• Ensure staffing and supplies meet operational needs.
• Collaborate with other department leaders for smooth operations.
• Promote guest loyalty programs and maintain service standards.

Skills

Leadership & team management

Customer service excellence

Communication skills

Problem solving

Attention to detail

Organizational skills

Education

Matric

Tools

Microsoft Office Suite

Hotel management software

Job description

Accor is seeking an Assistant Front Office Manager in Cape Town to oversee Front Desk, Guest Services, Concierge and Night Audit. You will lead a high-energy team, enforce policies, and ensure VIP guest experiences daily across arrivals, stays and departures.

The role requires strong leadership, 3-5 years in Front Office management, and proficiency in MS Office and hotel software. Flexibility for weekends and holidays is essential to sustain service excellence.