Receptionist

Accorhotel; Mbombela (Nelspruit); On-site; ZAR 120,000 - 180,000; Full time

Job summary

Accor operates a welcoming front desk in Mbombela, South Africa, seeking a professional Receptionist to create a positive guest experience. You will manage check-ins, bookings, and inquiries, while coordinating with other departments to ensure satisfaction.

Strong communication, customer service, and organizational skills are essential. The role requires multitasking in a fast-paced environment and flexibility for weekend/holiday shifts.

Qualifications

• High School diploma or equivalent required.
• Experience in front office operations or customer service preferred.
• Proficiency with Microsoft Office and basic computing.

Responsibilities

• Greet and direct visitors with a warm, professional welcome.
• Manage incoming calls, emails, and correspondence efficiently.
• Handle guest check-in and check-out procedures.
• Process reservations and manage room bookings.
• Address guest inquiries and provide prompt solutions.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain a clean, organized reception area.
• Perform data entry and filing; support clerical tasks as needed.
• Ensure accurate billing and payment processes.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and friendly Receptionist to join our team in Mbombela, South Africa. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests and clients.

• Greet and direct visitors, ensuring a warm and professional welcome
• Manage incoming phone calls, emails, and correspondence efficiently
• Handle check-in and check-out procedures for guests
• Process reservations and manage room bookings
• Address guest inquiries and provide prompt solutions to their needs
• Coordinate with other departments to ensure guest satisfaction
• Maintain a clean and organized reception area
• Perform administrative tasks such as data entry and filing
• Ensure accurate billing and payment processes
• Support other departments with clerical tasks as needed

Qualifications

• High School diploma or equivalent
• Prior experience in front office operations or customer service preferred
• Proficiency in property management systems and basic computer skills (e.g., Microsoft Office)
• Excellent customer service and communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills and a proactive approach to guest satisfaction
• Flexibility to work various shifts, including weekends and holidays
• Professional appearance and positive attitude
• Knowledge of the hospitality industry and local area is a plus