Front Desk Leader: VIP Guest Experience & Operations

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 220,000 - 350,000; Full time

Job summary

Accor in Cape Town, South Africa, seeks a Head Receptionist to lead the front desk team and ensure a seamless guest experience across shifts. You will manage check-ins, coordination with other departments, and training of front office staff to uphold service standards.

The role requires hands-on leadership, deep knowledge of Opera Cloud PMS, and flexibility to cover mornings, evenings, weekends, and holidays as needed in a busy hotel environment in South Africa.

Qualifications

• Matric qualification required.
• Extensive knowledge of PMS/Opera Cloud.
• Flexible availability (mornings, afternoons, evenings, nights, and weekends).
• Skilled in administrative tasks.
• Work accurately and independently.

Responsibilities

• Oversee day-to-day front desk operations and lead the team.
• Greet and assist guests with a high level of service.
• Ensure accurate cash handling and accounting procedures.
• Coordinate with other departments and train Front Office staff.

Skills

Administrative tasks

Education

Matric Qualification

Tools

PMS/Opera Cloud

Job description

Accor in Cape Town, South Africa, seeks a Head Receptionist to lead the front desk team and ensure a seamless guest experience across shifts. You will manage check-ins, coordination with other departments, and training of front office staff to uphold service standards.

The role requires hands-on leadership, deep knowledge of Opera Cloud PMS, and flexibility to cover mornings, evenings, weekends, and holidays as needed in a busy hotel environment in South Africa.