Guest Experience Lead — Front Office & Reservations

City Lodge Hotels; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

City Lodge Hotels in Gauteng seeks a Front Office Supervisor to lead and train front office staff, ensuring courteous welcome and smooth departures in line with brand standards.

The role oversees front office administration, cash handling, and shifts, with long hours typical of hospitality. Requires Grade 12 and a National Diploma in Hospitality Management or equivalent, plus proficiency in Microsoft Office.

Qualifications

• Minimum Grade 12 and a relevant qualification in hospitality.
• National Diploma Hospitality Management/C&G Diploma/Equivalent required or advantageous.
• Computer literacy including Microsoft Office Suite is essential.

Responsibilities

• Executes all front office administrative tasks including budgets, month-end, and financial year-end prep.
• Maintains internal control measures as audited.
• Maintains expenditure and income within budget relative to occupancy.
• Aims to meet budgeted occupancy and average room rate.
• Plans staffing per shift and ensures policy compliance.
• Provides support to reception or reservations when needed.

Skills

Analytical

Verbal and written communication

Administrative

Conflict management

Customer service

Interpreting budgets

BAR rate management

Learning Agility

Service orientated

Customer-centric

Assertiveness

Accountability

Collaborative

Results orientated

Detail orientated

Adaptive to diversity

Education

Grade 12

National Diploma Hospitality Management/C&G Diploma/Equivalent

Tools

Microsoft Office Suite

Property Management Systems (PMS)

Job description

City Lodge Hotels in Gauteng seeks a Front Office Supervisor to lead and train front office staff, ensuring courteous welcome and smooth departures in line with brand standards.

The role oversees front office administration, cash handling, and shifts, with long hours typical of hospitality. Requires Grade 12 and a National Diploma in Hospitality Management or equivalent, plus proficiency in Microsoft Office.