Guest Experience & Front Office Lead

City Lodge Hotels; Cape Town; On-site; ZAR 260,000 - 380,000; Full time

Job summary

City Lodge Hotels seeks a dedicated Front Office Supervisor to lead the guest reception, reservations and related front desk activities. The role focuses on delivering courteous service and smooth check‑in/out experiences while upholding brand standards and financial controls.

You will coordinate staff, manage administrative tasks and support on‑duty management shifts, ensuring optimal occupancy, guest satisfaction and adherence to safety policies.

Qualifications

• Grade 12 is required; Diploma/qualifications in hospitality preferred.
• Experience in a front office role adds value and understanding of guest procedures.
• Proficiency with Microsoft Office is essential for daily administration.

Responsibilities

• Supervises and trains front office staff to ensure courteous and efficient guest welcoming and departure.
• Manages front desk administration, financial procedures and employee records.
• Provides a positive, guest‑centric environment and supports on‑duty management as required.
• Ensures compliance with brand standards, hotel policies and safety requirements.

Skills

Customer service

Verbal and written communication

Administrative

Conflict management

Learning Agility

Detail oriented

Education

Grade 12

National Diploma Hospitality Management

C&G Diploma/Equivalent

Tools

PMS (Property Management System)

Microsoft Office

Job description

City Lodge Hotels seeks a dedicated Front Office Supervisor to lead the guest reception, reservations and related front desk activities. The role focuses on delivering courteous service and smooth check‑in/out experiences while upholding brand standards and financial controls.

You will coordinate staff, manage administrative tasks and support on‑duty management shifts, ensuring optimal occupancy, guest satisfaction and adherence to safety policies.