Guest Experience Front Office Lead

Pivot Services; Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Pivot Services in Gauteng is seeking a Front Office Supervisor to lead guest reception and front desk operations. You will train staff, manage guest check-ins/outs, and ensure courteous service and efficient processes in line with company standards.

The role may require supervising other departments during duty shifts and fostering a welcoming atmosphere for guests and team members. Experience in hospitality front desk, customer service, and basic administration is preferred; a proactive,

Responsibilities

• Supervises and trains front office staff to ensure courteous and efficient welcoming and departing procedures.
• Manages front office administration, including financial and employee administration in the department.

Job description

Pivot Services in Gauteng is seeking a Front Office Supervisor to lead guest reception and front desk operations. You will train staff, manage guest check-ins/outs, and ensure courteous service and efficient processes in line with company standards.

The role may require supervising other departments during duty shifts and fostering a welcoming atmosphere for guests and team members. Experience in hospitality front desk, customer service, and basic administration is preferred; a proactive,