Guest Experience Front Desk & Night Auditor

City Lodge Hotels; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

City Lodge Hotels is seeking a receptionist to deliver courteous front office service, manage bookings, answer calls, and assist with night audit duties as required.

The role requires Grade 12, proficiency in Microsoft Office, and familiarity with PMS; front office experience is advantageous. Long shifts are expected in a hospitality setting, with a focus on brand standards and guest satisfaction. Knowledge of local area and strong customer service are essential.

Qualifications

• Grade 12 is required; computer literacy with proficiency in Microsoft Office Suite.
• Front office/reception experience is advantageous.
• Ability to handle money and undergo fraud/credit checks.

Responsibilities

• Executes all administrative and accounting tasks to the required standards.
• Maintains internal control measures as required by auditors.
• Implements and maintains processes to safeguard revenues and ensure proper collection.
• Processes and stores documentation and correspondence per policy.
• Carries out operational tasks, upholding service excellence.
• Adheres to all compliance requirements.
• Maintains brand and group standards across group hotels.
• Develops relationships with guests, travel agents, corporate clients.
• Participates in legislative and operational training as directed.
• Cooperates with hotel staff and management.

Skills

Phone systems

Local area knowledge

PMS

Administrative procedures

Health and safety regulations

Customer service principles

Verbal written communication

Learning agility

Conflict management

Education

Grade 12

Tools

Microsoft Office

Job description

City Lodge Hotels is seeking a receptionist to deliver courteous front office service, manage bookings, answer calls, and assist with night audit duties as required.

The role requires Grade 12, proficiency in Microsoft Office, and familiarity with PMS; front office experience is advantageous. Long shifts are expected in a hospitality setting, with a focus on brand standards and guest satisfaction. Knowledge of local area and strong customer service are essential.