Guest Experience Lead, Front Desk

Pivot Services; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pivot Services is seeking a Front Office Supervisor for Town Lodge Umhlanga in KwaZulu-Natal. You will supervise and train front office staff, ensuring courteous and efficient guest handling and administrative processes in line with hotel standards.

Reporting to on-duty management, you will cover shift-based duties and contribute to a congenial atmosphere that encourages repeat visits. The role is full-time and based on site in Umhlanga.

Responsibilities

• Supervises and trains front office staff to ensure courteous and efficient welcoming and departing procedures.

Job description

Pivot Services is seeking a Front Office Supervisor for Town Lodge Umhlanga in KwaZulu-Natal. You will supervise and train front office staff, ensuring courteous and efficient guest handling and administrative processes in line with hotel standards.

Reporting to on-duty management, you will cover shift-based duties and contribute to a congenial atmosphere that encourages repeat visits. The role is full-time and based on site in Umhlanga.