Guest Experience Lead - Front Desk & Office Ops

City Lodge Hotels; Umhlanga Rocks; Presencial; ZAR 420.000 - 600.000; Jornada completa

Descripción de la vacante

City Lodge Hotels is seeking a Front Office Supervisor to lead guest reception and reservations operations. You will oversee front desk processes, maintain service standards, and support shifts with budgeting and administration to ensure smooth guest experiences.

Qualifications include a National Diploma in Hospitality Management and Grade 12, with proficiency in MS Office and PMS. Prior front office experience is essential, with emphasis on team development and compliance.

Formación

• Experience in a front office environment and guest service.
• Knowledge of revenue and rate management basics.
• Comfort with financial administration and budgeting.

Responsabilidades

• Supervises and trains front office staff.
• Manages front office processes and procedures.
• Ensures adherence to health, safety and internal controls.
• Plans staffing per shift and supports operations during duty management.

Conocimientos

Front office experience

Customer service

Communication

Analytical

Educación

National Diploma Hospitality Management

C&G Diploma/Equivalent

Grade 12

Herramientas

PMS

Microsoft Office

Descripción del empleo

City Lodge Hotels is seeking a Front Office Supervisor to lead guest reception and reservations operations. You will oversee front desk processes, maintain service standards, and support shifts with budgeting and administration to ensure smooth guest experiences.

Qualifications include a National Diploma in Hospitality Management and Grade 12, with proficiency in MS Office and PMS. Prior front office experience is essential, with emphasis on team development and compliance.