Guest Experience Lead, Front Desk Supervisor (Durban)

Protea Hotels By Marriott®; Durban; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Career advancement opportunities

Staff discounts on services and stay

Paid time off and holiday leave

Job summary

Protea Hotels By Marriott® in Durban is seeking a Front Desk Supervisor to manage the busy reception area. You will lead a team, oversee daily operations, and ensure a welcoming, efficient guest experience.

The role requires strong interpersonal skills, leadership, and problem-solving abilities. Responsibilities include check-ins/outs, guest inquiries, and coordinating with other departments to optimize occupancy and guest satisfaction. A high school diploma is required.

Qualifications

• Experience in front desk or customer service with supervisory exposure.
• Excellent communication and leadership abilities.
• Strong problem-solving and guest-relations skills.
• Proficiency in hotel management systems or reservation software.
• Flexibility to work evenings, weekends and holidays.
• High school diploma or equivalent; further hospitality education is a plus.

Responsibilities

• Supervise and train front desk staff and ensure adherence to service standards.
• Manage guest check-ins and check-outs accurately and efficiently.
• Handle guest inquiries and complaints professionally and empathetically.
• Oversee the reception area to keep it clean, organized and presentable.
• Coordinate with other departments to ensure seamless service delivery.
• Manage room inventory and reservations to optimize occupancy and revenue.

Skills

Leadership

Communication

Problem solving

Guest service

Education

High school diploma or equivalent

Hospitality education (preferred)

Tools

Hotel Management Systems

Reservation Software

Job description

Protea Hotels By Marriott® in Durban is seeking a Front Desk Supervisor to manage the busy reception area. You will lead a team, oversee daily operations, and ensure a welcoming, efficient guest experience.

The role requires strong interpersonal skills, leadership, and problem-solving abilities. Responsibilities include check-ins/outs, guest inquiries, and coordinating with other departments to optimize occupancy and guest satisfaction. A high school diploma is required.