Front Office Manager — Guest Services Lead

Kabstrading Co; South Africa; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Protea Hotels by Marriott is seeking a Front Office Manager to oversee front office functions and supervise staff daily. The role encompasses coordinating Bell/Door Staff, Switchboard, and Guest Services/Front Desk to ensure efficient check-in/check-out and guest satisfaction, while driving department financial performance.

You will lead a team, set goals, handle complaints, and maintain strong communications with employees to meet service standards and company objectives.

Qualifications

• High school diploma or GED; 3 years experience in guest services, front desk, or related professional area.
• Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day operations of Front Office, ensuring quality and customer satisfaction.
• Supervises staff to meet guest service, operational, and financial objectives.
• Maintains communication to align team with business goals and expectations.
• Manages Front Desk shifts and operations in the absence of the Front Office Manager.
• Provides guidance and coaching to staff to deliver excellent guest service.
• Ensures adherence to policies and procedures across Front Office operations.

Skills

Guest services

Front desk

Staff supervision

Communication

Education

High school diploma or GED

2-year degree in Hospitality/Business Admin

Job description

Protea Hotels by Marriott is seeking a Front Office Manager to oversee front office functions and supervise staff daily. The role encompasses coordinating Bell/Door Staff, Switchboard, and Guest Services/Front Desk to ensure efficient check-in/check-out and guest satisfaction, while driving department financial performance.

You will lead a team, set goals, handle complaints, and maintain strong communications with employees to meet service standards and company objectives.