Front Office Manager – Guest Experience Lead

Joint-Medical-Holdings; South Africa; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Marriott International in Durban's Umhlanga Rocks area seeks a Front Office Manager to oversee front desk operations and supervise Bell/Door Staff, Switchboard, and Guest Services. You will direct daily processes to ensure smooth check-in/out and maximize department performance while delivering outstanding guest experiences.

This on-site leadership role requires strong team supervision, service excellence, and clear communication with management.

Qualifications

• High school diploma or GED required with hospitality experience.
• 2-year degree in Hotel and Restaurant Management or related field preferred.
• Experience in guest services or front desk is beneficial.

Responsibilities

• Manages day-to-day Front Desk operations and guest services.
• Supervises staff and ensures service quality and financial goals.
• Trains employees and communicates objectives across the team.
• Handles complaints and resolves issues to maintain guest satisfaction.

Skills

Guest services

Front desk operations

Staff supervision

Customer service

Education

High school diploma or GED

2-year degree in related field

Job description

Marriott International in Durban's Umhlanga Rocks area seeks a Front Office Manager to oversee front desk operations and supervise Bell/Door Staff, Switchboard, and Guest Services. You will direct daily processes to ensure smooth check-in/out and maximize department performance while delivering outstanding guest experiences.

This on-site leadership role requires strong team supervision, service excellence, and clear communication with management.