Guest Experience Concierge (Front Desk)

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Protea Hotels by Marriott® is seeking a Front Desk/Guest Services Associate in Cape Town. You will handle check-ins/check-outs, process payments, and assist guests with information about local attractions and services.

We value clear communication, professional appearance, and a strong commitment to guest satisfaction. Matric required; no prior experience necessary, and training will be provided. This full-time role is based on-site at our Cape Town property.

Qualifications

• Matric Certificate is required.
• No related work experience is required.
• No supervisory experience is required.
• English language proficiency is required for guest interactions.

Responsibilities

• Process all guest check-ins by confirming reservations and issuing room keys.
• Process all payments and balance cash at shift end.
• Answer calls and respond to guest requests; coordinate with Housekeeping for room readiness.
• Run daily reports and verify cashiering records for accuracy.
• Assist guests with directions, parking information, and local area tips.

Skills

Analytical Skills

Interpersonal Skills

Communication

Personal Attributes

Organization

Physical Abilities

English Language Proficiency

Education

Matric Certificate

Job description

Protea Hotels by Marriott® is seeking a Front Desk/Guest Services Associate in Cape Town. You will handle check-ins/check-outs, process payments, and assist guests with information about local attractions and services.

We value clear communication, professional appearance, and a strong commitment to guest satisfaction. Matric required; no prior experience necessary, and training will be provided. This full-time role is based on-site at our Cape Town property.