Front Office Leader: Guest Experience & Revenue

The Capital Hotels, Apartments & Resorts; Durban; Presencial; ZAR 300 000 - 420 000; Tempo integral

Resumo da oferta

The Capital Hotels, Apartments & Resorts in Durban seeks a Front Office Manager to oversee reception, guest services, reservations and front office administration, ensuring top-tier guest satisfaction and efficient operations.

The role requires leadership, strong communication, and the ability to work shifts, with experience in front office management and hospitality standards. Protel HMS experience is advantageous.

Qualificações

• Matric is essential.
• Hospitality Management Qualification is essential.
• 2-3 years Front Office management experience required.
• 5+ years Front Office experience.
• Experience with HMS Protel advantageous.
• Strong problem-solving, leadership and communication skills.
• Ability to work shifts.
• Presentable and well spoken.

Responsabilidades

• Oversee reception and guest services operations, Reservations, Guest Relations and Front Office administration.
• Ensure exceptional guest satisfaction and operational efficiency.
• Drive revenue through proactive sales activity and lead conversion.

Conhecimentos

Leadership

Teamwork

Communication

Problem solving

Under pressure

Formação académica

Matric

Hospitality Management Qualification

Ferramentas

Protel

Descrição da oferta de emprego

The Capital Hotels, Apartments & Resorts in Durban seeks a Front Office Manager to oversee reception, guest services, reservations and front office administration, ensuring top-tier guest satisfaction and efficient operations.

The role requires leadership, strong communication, and the ability to work shifts, with experience in front office management and hospitality standards. Protel HMS experience is advantageous.