Front Office Leader - Guest Experience & Ops

Protea Hotels by Marriott®; Durban; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Protea Hotels by Marriott is seeking a Front Office Manager to oversee front office operations at our Durban property, supervising Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring efficient check-in/out and guest satisfaction.

The role requires strong people leadership, excellent communication, and ability to manage staff, uphold service standards, and drive financial performance. A background in hospitality with supervisory experience is essential.

Qualifications

• High school diploma or GED; 3 years experience in guest services/front desk or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day operations of the Front Office and staff.
• Ensures efficient check-in/check-out processes and guest satisfaction.
• Supervises Front Desk, Bell/Door Staff, and Switchboard activities.
• Maintains communication with staff to align with business objectives.
• Implements policies to maximize room revenue and occupancy.
• Provides coaching and performance feedback to employees.

Skills

Interpersonal skills

Communication skills

Team leadership

Conflict resolution

Education

High school diploma or GED

2-year hospitality degree

Job description

Protea Hotels by Marriott is seeking a Front Office Manager to oversee front office operations at our Durban property, supervising Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring efficient check-in/out and guest satisfaction.

The role requires strong people leadership, excellent communication, and ability to manage staff, uphold service standards, and drive financial performance. A background in hospitality with supervisory experience is essential.