Front Office Supervisor - Upington

Placements24; Upington; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Staff accommodation options

Employee discounts

Dynamic work environment

Job summary

Placements24 is seeking a dedicated Front Office Supervisor for Upington to lead the front desk team, ensuring smooth arrivals and departures and exceptional guest service.

You will train and supervise staff, handle guest inquiries, and maintain accurate accounts and reports, while upholding hotel policies. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Experience in front desk or guest services with supervisory responsibilities preferred.
• Strong leadership, communication, and problem-solving skills are essential.
• Proficiency in hotel management software and standard office applications.
• Knowledge of front office operations and customer service best practices.
• Flexibility to work nights, weekends and public holidays.

Responsibilities

• Supervise and manage the front desk daily operations, ensuring efficient check-in/check-out processes.
• Train, schedule, and mentor front desk staff, fostering a positive team environment.
• Address guest inquiries, requests, and complaints with timely resolutions.
• Monitor performance and implement improvements as needed.
• Ensure accuracy of guest accounts, payments, and daily reports.
• Maintain high standards of guest service and adherence to hotel policies.

Skills

Front desk supervision

Leadership

Communication

Problem solving

PMS software

Education

Hotel management experience

Tools

Hotel PMS

MS Office

Job description

About the Role

Our client is seeking a dedicated and service-oriented Front Office Supervisor to lead their front desk operations in Upington . You will be responsible for overseeing the daily activities of the front office team, ensuring that guests receive exceptional service from arrival to departure. This role requires strong leadership qualities, excellent organizational skills, and a commitment to maintaining the highest standards of hospitality. You will also play a key role in training and motivating the front desk staff, resolving guest issues, and contributing to the overall smooth operation of the hotel.

Key Responsibilities

• Supervise and manage the daily operations of the front desk, ensuring efficient check-in/check-out processes.
• Train, schedule, and mentor front desk staff, fostering a positive and productive team environment.
• Handle guest inquiries, requests, and complaints, ensuring timely and satisfactory resolutions.
• Monitor front desk performance, identify areas for improvement, and implement necessary changes.
• Ensure the accuracy of guest accounts, payments, and daily financial reports.
• Maintain high standards of guest service and ensure all staff adhere to hotel policies and procedures.

Requirements

• Previous experience in a front desk or guest services role, with supervisory experience preferred.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hotel management software and standard office applications.
• Strong understanding of front office operations and customer service best practices.
• Ability to work flexible hours, including nights, weekends, and public holidays.
• A commitment to providing outstanding guest experiences.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive medical and retirement benefits.
• Staff accommodation options may be available.
• Employee discounts on hotel services and amenities.
• A supportive and dynamic work environment.