Guest Experience Lead — Front Desk (Staff Perks)

Radisson Hotel Group; Polokwane; On-site; ZAR 90,000 - 150,000; Full time

Benefits offered by this job

Hotel discounts for you and family

Exclusive global benefits

Local perks and rewards

Job summary

Park Inn by Radisson Polokwane is recruiting a Front Office Receptionist to join a vibrant team. The ideal candidate brings a customer-first attitude, strong communication, and a passion for creating memorable guest experiences.

As the face of the hotel, you’ll ensure smooth check-in/check-out, greet guests warmly, and support the front desk team with a proactive, service-driven approach.

Qualifications

• Flexibility and a positive, Yes I Can! Attitude.
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Likes having fun at work.
• Experience in a similar position is beneficial.

Responsibilities

• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Skills

Customer service

Communication

Teamwork

Positive attitude

Problem solving

Job description

Park Inn by Radisson Polokwane is recruiting a Front Office Receptionist to join a vibrant team. The ideal candidate brings a customer-first attitude, strong communication, and a passion for creating memorable guest experiences.

As the face of the hotel, you’ll ensure smooth check-in/check-out, greet guests warmly, and support the front desk team with a proactive, service-driven approach.