Front Office Supervisor

Placements24; Polokwane; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Training & career development

Supportive work environment

Leadership growth opportunities

Job summary

Placements24 is seeking a Front Office Supervisor for a well-regarded hotel in Polokwane. You will lead front desk operations, ensure a welcoming guest experience, and motivate the front desk team to uphold hotel standards.

The role requires hands-on service delivery, excellent communication, and strong organizational skills to manage check-ins, check-outs, and guest inquiries in Polokwane.

Qualifications

• Minimum 2–3 years in a front desk or guest services role; supervisory experience preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in reservation systems and MS Office.

Responsibilities

• Supervise daily front desk operations including check-ins/outs and guest services.
• Train, mentor, and schedule front desk staff.
• Handle guest inquiries, requests and complaints professionally.
• Manage reservations, room assignments and walk-ins to optimize occupancy.
• Ensure front desk procedures are followed, including cash handling and billing.
• Liaise with Housekeeping, Maintenance and F&B for seamless service.
• Maintain the cleanliness and organization of the front desk area.
• Contribute to developing and implementing front office standards and procedures.
• Support a positive team environment in Polokwane.

Skills

Customer service

Communication

Organizational skills

Team leadership

Tools

MS Office

Hotel reservation system

Job description

About the Role

Our client, a well-regarded hotel in Polokwane , is seeking a proactive and customer-focused Front Office Supervisor to lead their front desk operations. This role is essential for ensuring a welcoming and efficient experience for all guests from check-in to check-out. The ideal candidate will possess excellent communication and organizational skills, a passion for hospitality, and the ability to manage and motivate a front desk team. This position requires a hands-on approach to service delivery and a commitment to upholding the hotel's standards in Limpopo. You will be the first point of contact for many guests, setting the tone for their entire stay.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-ins, check-outs, and guest services.
• Train, mentor, and schedule front desk staff, ensuring they are knowledgeable about hotel services and policies.
• Handle guest inquiries, requests, and complaints efficiently and professionally, ensuring high levels of guest satisfaction.
• Manage reservations, room assignments, and walk-ins to optimize occupancy and revenue.
• Ensure all front desk procedures are followed accurately, including cash handling and billing.
• Liaise with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest service.
• Maintain the cleanliness and organization of the front desk area.
• Assist in developing and implementing front office standards and procedures.
• Contribute to a positive and supportive team environment in Polokwane .

Requirements

• Minimum of 2-3 years of experience in a front desk or guest services role, with previous supervisory experience preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel reservation systems and MS Office.
• Knowledge of front office operations and procedures.
• Ability to remain calm and efficient under pressure.
• Good communication skills in English and potentially local languages.
• A positive attitude and a professional demeanor.
• A passion for delivering exceptional guest experiences in Polokwane .

Benefits

• Our client offers a competitive salary, opportunities for training and career development within the hospitality industry, and a supportive work environment in Polokwane .
• This role provides valuable supervisory experience and the chance to be a key player in the guest experience at the hotel.
• Enjoy a dynamic work setting with opportunities to grow your leadership skills.