Guest Experience Lead - Front Desk & Service

EDITION; Cape Town; On-site; ZAR 180,000 - 270,000; Full time

Job summary

EDITION Hotels, located in Cape Town, seeks a Front Desk/Guest Services professional to manage check-ins, check-outs, and guest inquiries. You will verify guest identities, process payments, and ensure accurate account setup while delivering exceptional service aligned with Marriott standards.

The role emphasizes guest satisfaction, payment handling, reporting, and collaboration with hotel团队 to resolve requests and maintain brand experience.>

Qualifications

• Matric is required and advantageous.
• Minimum 3 years of related work experience in hospitality or front desk roles.
• Excellent communication and guest service orientation essential.

Responsibilities

• Check-in/check-out of guests, verifying identities and payments.
• Assist guests with requests and provide information on property services.
• Process payments, balance accounts and prepare daily cash reports.
• Maintain accurate guest records and ensure adherence to Marriott policies.

Skills

Guest relations

Communication skills

Multitasking

Cash handling

Education

Matric

Tools

Fidelio

OPERA

Job description

EDITION Hotels, located in Cape Town, seeks a Front Desk/Guest Services professional to manage check-ins, check-outs, and guest inquiries. You will verify guest identities, process payments, and ensure accurate account setup while delivering exceptional service aligned with Marriott standards.

The role emphasizes guest satisfaction, payment handling, reporting, and collaboration with hotel团队 to resolve requests and maintain brand experience.>