Guest Experience & Revenue Specialist

EDITION; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

EDITION in Cape Town is looking for a Guest Service Representative to provide exceptional service to guests. You will handle inquiries, resolve issues, and process reservations while promoting loyalty to Marriott. The ideal candidate has a Matric diploma and at least 2 years of experience in guest service or sales.

This role requires strong communication abilities, problem-solving skills, and familiarity with reservation systems. Join our dynamic team at EDITION and contribute to our guest-first culture.

Qualifications

• Minimum of 2 years of related experience in a guest service, reservations, or sales role.
• Strong communication skills and English proficiency.
• Familiarity with computer systems and reservation management.

Responsibilities

• Serve as the first point of contact for guests, providing courteous service.
• Process requests for redeeming Marriott Rewards points and manage guest reservations.
• Perform office tasks such as filing and emailing to support Sales & Marketing.

Skills

Communication

Problem-solving

Decision-making

Teamwork

Education

High school diploma (Matric)

Tools

Reservation systems

Point-of-sale systems

Job description

EDITION in Cape Town is looking for a Guest Service Representative to provide exceptional service to guests. You will handle inquiries, resolve issues, and process reservations while promoting loyalty to Marriott. The ideal candidate has a Matric diploma and at least 2 years of experience in guest service or sales.

This role requires strong communication abilities, problem-solving skills, and familiarity with reservation systems. Join our dynamic team at EDITION and contribute to our guest-first culture.