Guest Experience & Front Desk Lead

HotelJobs; Cape Town; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Live-out position

Job summary

HotelJobs in Cape Town seeks a Front of House Lead to oversee reception at a luxury coworking and hospitality-style workspace. You will be the public face of the team, managing member interactions, bookings, and day-to-day operations.

This role blends hospitality leadership with strong operational discipline, supporting the General Manager and ensuring seamless service during events, meetings, and office activities for a prestigious client base.

Qualifications

• Matric / NQF 4 or equivalent (hospitality/business qualification advantageous).
• 3+ years' front-of-house or customer-facing operational experience.
• Experience running a busy reception or live front-of-house environment independently.

Responsibilities

• Serve as the primary point of contact for members, visitors, suppliers, and guests.
• Greet arrivals with warmth, confidence and professionalism.
• Manage reception enquiries via phone, email, WhatsApp and in person.
• Own the Member Portal and internal communication channels.
• Manage hot desk, meeting room and shared space bookings.
• Track member check-ins, visitor logs and reception activity.
• Log and escalate facilities requests for timely resolution.

Skills

Communication

Multitasking

Customer-facing

Leadership

Organisational skills

Education

Matric / NQF 4 or equivalent

Tools

Microsoft Office

Google Workspace

Job description

HotelJobs in Cape Town seeks a Front of House Lead to oversee reception at a luxury coworking and hospitality-style workspace. You will be the public face of the team, managing member interactions, bookings, and day-to-day operations.

This role blends hospitality leadership with strong operational discipline, supporting the General Manager and ensuring seamless service during events, meetings, and office activities for a prestigious client base.