Front Desk Lead: Guest Experience & Operations

Planet Fitness; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott, located at Maude Street, Sandton, South Africa, is seeking a Front Office/Guest Services professional. You will greet guests, manage check-ins and check-outs, process payments, and respond to guest inquiries with a focus on service excellence.

The role requires Matric and ideally a National Diploma in Hospitality; Opera knowledge is essential. A positive, team-oriented attitude and the ability to work shifts under pressure are expected.

Qualifications

• Matric (grade 12) completed.
• National Diploma in Hospitality Management or similar advantageous.
• Previous hotels experience an advantage.

Responsibilities

• Greet guests upon arrival and ensure smooth check-in.
• Process check-ins/ check-outs and handle payments.
• Answer calls, record requests, and address concerns.
• Coordinate with Housekeeping on room readiness.
• Provide directions and information to guests.
• Maintain brand standards and professional appearance.

Skills

Excellent communication

Guest relations

Teamwork

Positive attitude

Target driven

Education

Matric (grade 12)

National Diploma in Hospitality Management

Tools

Opera PMS

Excel

Word

PowerPoint

Job description

Protea Hotels by Marriott, located at Maude Street, Sandton, South Africa, is seeking a Front Office/Guest Services professional. You will greet guests, manage check-ins and check-outs, process payments, and respond to guest inquiries with a focus on service excellence.

The role requires Matric and ideally a National Diploma in Hospitality; Opera knowledge is essential. A positive, team-oriented attitude and the ability to work shifts under pressure are expected.