Guest Experience Maestro

EDITION; Cape Town; On-site; ZAR 167,400 - 256,680; Full time

Job summary

EDITION Cape Town is seeking a Guest Experience Expert to help ensure memorable stays at 7 East Pier Road. You will handle guest requests, guide them through services, and assist with check-ins and check-outs, while maintaining safety and brand standards.

Strong communication, a proactive attitude, and the ability to move quickly in a dynamic hotel setting are essential for success in this role. The position is full-time and based in Cape Town.

Qualifications

• Customer-focused guest service skills.
• Clear communication with guests and colleagues.
• Able to multitask in a fast-paced hotel environment.

Responsibilities

• Ensure guest safety and follow property procedures.
• Respond to guest requests with professionalism and timeliness.
• Collaborate with team to maintain service standards and confidentiality.

Skills

Guest service

Communication

Teamwork

Problem solving

Tools

Fidelio

PMS

OPERA

FOSSE

Job description

EDITION Cape Town is seeking a Guest Experience Expert to help ensure memorable stays at 7 East Pier Road. You will handle guest requests, guide them through services, and assist with check-ins and check-outs, while maintaining safety and brand standards.

Strong communication, a proactive attitude, and the ability to move quickly in a dynamic hotel setting are essential for success in this role. The position is full-time and based in Cape Town.