Cape Town Guest Experience Lead

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Protea Hotels by Marriott® in Cape Town is seeking a non-management Full Time Front Desk Associate to handle guest check-ins and check-outs, verify reservations, and issue room keys. You will balance and secure payments, enter Marriott Bonvoy details, and ensure rates follow market codes while delivering warm, professional service.

You will assist guests with requests, coordinate with departments, prepare daily cashier reports, and maintain confidentiality of guest information.

Qualifications

• Experience in hotel front desk operations preferred.
• Strong communication and interpersonal skills.
• Ability to process guest payments and manage cashiering duties.

Responsibilities

• Process all guest check-ins by verifying reservations, identity, payment, and assigning rooms.
• Enter Marriott Bonvoy information and ensure rates match market codes.
• Balance and drop receipts, process all payment types and vouchers.
• Assist guests with requests and coordinate with appropriate staff.
• Prepare cashier and closing reports and maintain security of guest information.

Skills

Guest service

Cash handling

Communication

Multitasking

Problem solving

Tools

Fidelio

OPERA PMS

Mobile Check-In

Job description

Protea Hotels by Marriott® in Cape Town is seeking a non-management Full Time Front Desk Associate to handle guest check-ins and check-outs, verify reservations, and issue room keys. You will balance and secure payments, enter Marriott Bonvoy details, and ensure rates follow market codes while delivering warm, professional service.

You will assist guests with requests, coordinate with departments, prepare daily cashier reports, and maintain confidentiality of guest information.