Memorable Guest Experience Specialist

EDITION; Cape Town; On-site; ZAR 200,880 - 334,800; Full time

Job summary

Marriott International in Cape Town is seeking a Guest Experience Expert to guide guests through their stay, handling requests, check-in/check-out, reporting, and sharing local highlights to enhance the guest experience.

You will join a team that values safety, confidentiality, professional appearance, and adherence to policies while delivering memorable service and proactive guest engagement across all guest touchpoints.

Qualifications

• High school diploma or equivalent required; hospitality education is a plus.
• Experience in guest-facing roles and strong communication skills preferred.
• Ability to multitask and maintain professionalism under pressure.

Responsibilities

• Actively listen and respond positively to guest questions and requests using brand processes to resolve issues and delight guests.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs by asking questions and understanding preferences.
• Assist other employees to ensure proper coverage and prompt guest service.
• Welcome and acknowledge each guest with a smile and friendly greeting.

Skills

Guest relations

Customer service

Communication

Problem solving

Education

Higher Education, Diploma or equivalent

Tools

Fidelio

OPERA

PMS

Job description

Marriott International in Cape Town is seeking a Guest Experience Expert to guide guests through their stay, handling requests, check-in/check-out, reporting, and sharing local highlights to enhance the guest experience.

You will join a team that values safety, confidentiality, professional appearance, and adherence to policies while delivering memorable service and proactive guest engagement across all guest touchpoints.