Guest Experience Specialist

EDITION; Cape Town; On-site; ZAR 150,000 - 190,000; Full time

Job summary

EDITION Hotels in Cape Town seeks a guest services associate to welcome guests, answer inquiries, and coordinate with hotel departments to ensure exceptional service. You will handle calls, assist with requests, and provide information on local attractions and hotel amenities.

Join a luxury, globally-recognized brand and contribute to a high-standard guest experience in a vibrant Cape Town property. Prior experience is not required, but strong communication and customer service skills are

Qualifications

• Matric required.
• No related work experience is required.
• Excellent customer service and communication skills.
• Strong English language proficiency.

Responsibilities

• Answer, record, and process all guest requests via telephone, email, chat, and mobile.
• Operate telephone switchboard and process wake-up calls.
• Log all guest requests into CRM and coordinate with departments.
• Provide information about room features, amenities, and local areas of interest.

Skills

Team Work

Customer Service

English Language Proficiency

Telephone Etiquette

Communication

Education

Matric

Job description

EDITION Hotels in Cape Town seeks a guest services associate to welcome guests, answer inquiries, and coordinate with hotel departments to ensure exceptional service. You will handle calls, assist with requests, and provide information on local attractions and hotel amenities.

Join a luxury, globally-recognized brand and contribute to a high-standard guest experience in a vibrant Cape Town property. Prior experience is not required, but strong communication and customer service skills are