Guest Experience Maestro

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® in Cape Town is seeking Guest Experience Experts to deliver memorable stays by guiding guests from check-in to check-out and handling a wide range of guest requests.

You will move about the property, assist guests with needs, and collaborate with all departments to maintain high service standards while upholding safety and policy requirements. A professional appearance and strong communication are essential.

Qualifications

• Education: High school diploma/G.E.D. equivalent.
• No related work experience required.
• Excellent guest service and communication skills.

Responsibilities

• Provide guest services and respond to guest requests to ensure a memorable stay.
• Maintain safety and security procedures.
• Process check-in/check-out and billing tasks.
• Coordinate with other departments to meet guest needs.
• Enter and retrieve information using property systems.
• Uphold brand standards and maintain professional appearance.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Time Management

Multi-Tasking

Integrity

Education

High school diploma/G.E.D. equivalent

Job description

Protea Hotels by Marriott® in Cape Town is seeking Guest Experience Experts to deliver memorable stays by guiding guests from check-in to check-out and handling a wide range of guest requests.

You will move about the property, assist guests with needs, and collaborate with all departments to maintain high service standards while upholding safety and policy requirements. A professional appearance and strong communication are essential.