Restaurant Operations Leader - Growth, Service & Profit

Pedros; Cape Town; On-site; ZAR 360,000 - 420,000; Full time

Job summary

Pedros in Cape Town is seeking an experienced Restaurant Manager to oversee daily operations for the restaurant and take-away. You will ensure quality standards, manage stock and purchasing, and lead a team to deliver excellent customer service while driving profitability.

The role requires at least 3 years in a managerial capacity within restaurant or fast-food service, with strong organizational and communication skills.

Qualifications

• Restaurant and Fast-Food Service experience.
• Minimum 3 years in Managerial role experience required.

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS SOPs are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Tools

Micros POS

Job description

Pedros in Cape Town is seeking an experienced Restaurant Manager to oversee daily operations for the restaurant and take-away. You will ensure quality standards, manage stock and purchasing, and lead a team to deliver excellent customer service while driving profitability.

The role requires at least 3 years in a managerial capacity within restaurant or fast-food service, with strong organizational and communication skills.