Co-Ordinator, Belgravia, Cape Town (W)

Pedros Chicken; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Pedros Chicken is seeking a capable supervisor to manage the flow of orders at our busy Belgravia store in Cape Town. You will lead frontline staff, ensure accuracy, and uphold hygiene and service standards in a high-volume setting.

Join a fast-paced team focused on speed, quality, and customer satisfaction while supporting store growth and operational excellence in a busy, customer-facing role.

Qualifications

• Experience in frontline supervisory or lead roles preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online).
• Present food and drinks neatly and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of counter, dining area, and stations.
• Follow food safety, hygiene, and company standards.
• Coordinate with kitchen staff for smooth order flow.
• Resolve minor customer concerns and escalate when needed.
• Restock cups, lids, sauces, and napkins.

Skills

Communication

Customer service

Attention to detail

Fast-paced work

Time management

Teamwork

Cash handling

Problem-solving

Hygiene & professionalism

Job description

We are currently recruiting for our high-performing and busy store in BELGRAVIA, Cape Town. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.

Purpose

To manage the flow of orders between the kitchen and the customer to ensure speed, accuracy, and quality.

Key Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive-thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and escalated when necessary
• Restock items such as cups, lids, sauces, and napkins

Competencies

• Strong communication and customer service skills
• Accuracy and attention to detail
• Ability to work in a fast-paced environment
• Time management and multitasking
• Teamwork and cooperation
• Basic cash-handling and POS skills
• Problem-solving and adaptability
• Good personal hygiene and professionalism

Requirements

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.