Dynamic Shift Operations Lead

Pedros; Cape Town; On-site; ZAR 140,000 - 210,000; Full time

Job summary

Pedros is seeking a capable supervisor for its busy Cape Town store in Mitchells Plain Westgate. You will manage shift operations, ensure service quality and productivity, and lead a team to meet targets.

Key responsibilities include greeting customers, taking orders, maintaining cleanliness, and collaborating with kitchen staff to ensure smooth flow while upholding food safety standards.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.
• Strong communication and customer service skills.
• Attention to detail and accuracy in fast-paced environments.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive‑thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and escalate when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Customer service

Communication

Leadership

Time management

Attention to detail

Cash handling

Teamwork

Problem-solving

Hygiene and professionalism

Job description

Pedros is seeking a capable supervisor for its busy Cape Town store in Mitchells Plain Westgate. You will manage shift operations, ensure service quality and productivity, and lead a team to meet targets.

Key responsibilities include greeting customers, taking orders, maintaining cleanliness, and collaborating with kitchen staff to ensure smooth flow while upholding food safety standards.