Customer Experience Agent

Placements24; Randburg; Hybrid; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Hybrid work

Medical coverage

Professional development

Team environment

Job summary

Placements24 is seeking a Customer Experience Agent for a hybrid role in Randburg. You will engage customers across channels, resolve issues with empathy, and educate users on product features to boost satisfaction.

The position emphasizes strong communication and problem-solving, with a focus on maintaining records and collaborating with other teams to improve service quality.

Qualifications

• Previous experience in a customer experience or customer service role.
• Excellent communication, active listening, and problem-solving skills.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to adapt to evolving customer needs and company processes.

Responsibilities

• Engage with customers across multiple channels to address inquiries and provide support.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Educate customers on product features and services to enhance their experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to improve overall customer service delivery.

Skills

Customer service

Communication

Problem solving

Active listening

Tools

CRM software

Helpdesk systems

Job description

About the Role

Our client is looking for an enthusiastic and customer-centric Customer Experience Agent to join their vibrant team in Randburg , offering a hybrid work model. You will be at the forefront of ensuring our customers receive exceptional service, resolving their issues with efficiency and empathy. This role is crucial for maintaining our brand's reputation and fostering customer loyalty. If you are passionate about creating positive interactions and have a knack for problem-solving, this is an ideal opportunity to grow your career within a forward-thinking company in Gauteng .

Key Responsibilities

• Engage with customers across multiple channels to address inquiries and provide support.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Educate customers on product features and services to enhance their experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to improve overall customer service delivery.

Requirements

• Previous experience in a customer experience or customer service role.
• Excellent communication, active listening, and problem-solving skills.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to adapt to evolving customer needs and company processes.
• Willingness to work a hybrid schedule , combining remote and on-site duties in Randburg .

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement providing work-life balance.
• Full medical and dental coverage.
• Ongoing training and professional development support.
• A dynamic and engaging team environment.