Guest Experience Coordinator - Hybrid Role

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Employee discounts on accommodation/d 

Training & development

Performance bonuses

Job summary

Placements24 is seeking a Guest Services Coordinator to support operations in Klerksdorp. The role combines on-site activities with remote admin tasks, delivering a smooth, guest-centric experience from first contact to check-out.

You will manage reservations, inquiries, and special requests, coordinating with hotel departments to ensure guest satisfaction. Strong communication and organizational skills are essential, with ability to adapt to a dynamic hospitality environment.

Qualifications

• Experience in guest-facing roles within hospitality.
• Excellent communication and interpersonal skills.
• Proficiency with property management systems and standard office software.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a dynamic environment.
• Willingness to work varying shifts, including weekends/holidays.

Responsibilities

• Manage guest reservations, check-ins, and check-outs accurately.
• Respond to inquiries via phone, email, and in person.
• Coordinate guest requests, upgrades, amenities, and concierge services.
• Liaise with hotel departments to meet guest needs.
• Maintain guest records in the property management system.
• Provide remote administrative support as needed.

Skills

Communication

Guest services

Multitasking

Organizational skills

Tools

Property management system

Office software

Job description

Placements24 is seeking a Guest Services Coordinator to support operations in Klerksdorp. The role combines on-site activities with remote admin tasks, delivering a smooth, guest-centric experience from first contact to check-out.

You will manage reservations, inquiries, and special requests, coordinating with hotel departments to ensure guest satisfaction. Strong communication and organizational skills are essential, with ability to adapt to a dynamic hospitality environment.