Customer Experience Associate

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses

Health and wellness benefits

Growth opportunities

Flexible hybrid model

In-office team in Nelspruit

Job summary

Placements24 is seeking a Customer Experience Associate for a hybrid role in Nelspruit. You will engage with customers across channels to understand needs, resolve issues, and drive satisfaction, while collaborating with sales, marketing, and product teams.

The role requires strong communication, interpersonal, and problem-solving skills, with familiarity in CRM tools and customer support platforms. A passion for exceptional service is essential.

Qualifications

• Prior experience in a customer experience, customer service, or related role.
• Excellent communication, interpersonal, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.

Responsibilities

• Engage with customers across channels to understand needs and provide solutions.
• Resolve customer issues efficiently and empathetically, aiming for first-contact resolution.
• Proactively identify opportunities to enhance the customer journey and satisfaction.
• Collaborate with sales, marketing, and product teams to ensure a unified customer approach.
• Collect and analyze customer feedback to drive service improvements.

Skills

Communication

Interpersonal skills

Problem solving

CRM software

Customer service

Adaptability

Tools

CRM software

Helpdesk platforms

Job description

About the Role

Our client is looking for a vibrant and customer-focused Customer Experience Associate to join their hybrid team in Nelspruit . You will play a key role in ensuring our customers have a positive and seamless interaction with our brand, from initial inquiry to post-service follow-up. This position blends the flexibility of remote work with the benefits of in-office team collaboration, allowing you to connect with colleagues and contribute to a dynamic service culture. If you are passionate about delivering exceptional experiences and enjoy a balanced work approach, this role is for you.

Key Responsibilities

• Engage with customers across various channels to understand their needs and provide solutions.
• Resolve customer issues efficiently and empathetically, aiming for first-contact resolution.
• Proactively identify opportunities to enhance the customer journey and satisfaction.
• Collaborate with sales, marketing, and product teams to ensure a unified customer approach.
• Collect and analyze customer feedback to drive service improvements.

Requirements

• Previous experience in a customer experience , customer service, or related role.
• Excellent communication, interpersonal, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.
• Ability to adapt to a hybrid work environment, balancing remote and in-office responsibilities.
• A genuine passion for delivering outstanding customer service and building positive relationships.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for professional growth and skill development.
• A flexible hybrid working model that supports work-life balance.
• A positive and collaborative team atmosphere in our Nelspruit office.