Guest Experience Concierge & Estate Tours Specialist

Karen Tupper Recruitment; Worcester; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Karen Tupper Recruitment invites applications for a Receptionist / Switchboard role at a prestigious Winelands estate in the Western Cape. You will warmly welcome guests, manage the switchboard, and provide information about the estate and experiences.

Ideal candidates have Grade 12, a hospitality certificate, 1–2 years reception experience, fluent English, and strong organizational and communication skills.

Qualifications

• Grade 12 required; hospitality certificate preferred.
• 1–2 years reception experience recommended.
• Fluent in English with excellent written & oral communication.
• Able to work in a team and show strong organizational skills.
• Availability to work evenings, weekends and public holidays.
• Well-presented with an enthusiastic personality.

Responsibilities

• Greet guests with warmth and sincerity at the reception area.
• Provide information about the estate, facilities, art and experiences.
• Conduct estate tours for guests.
• Operate telephone and switchboard; refer calls as needed.
• Compile and update data related to the reception area.
• Distribute information across departments; communicate restaurant bookings.
• Keep management informed of guest concerns.

Skills

English fluency

Excellent communication

Team player

Organizational skills

Attention to detail

Guest relations

Flexible hours

Education

Grade 12

Hospitality certificate

Job description

Karen Tupper Recruitment invites applications for a Receptionist / Switchboard role at a prestigious Winelands estate in the Western Cape. You will warmly welcome guests, manage the switchboard, and provide information about the estate and experiences.

Ideal candidates have Grade 12, a hospitality certificate, 1–2 years reception experience, fluent English, and strong organizational and communication skills.