Receptionist / Switchboard Operator

Phoenix Recruitment; Stellenbosch; On-site; ZAR 100,000 - 156,000; Full time

Job summary

Luxury Estate near Stellenbosch invites applications for a Receptionist I Switchboard Operator. You will welcome guests, manage bookings, operate the switchboard, and guide visitors to outlets. The role emphasizes warm, professional service and coordination across estate departments.

The ideal candidate has 1–2 years in reception or switchboard, Grade 12 and a hospitality certificate, with fluent English and stellar communication. Availability for evenings, weekends, and holidays is required.

Qualifications

• Matric or equivalent (Grade 12) and a hospitality certificate.
• 1–2 years reception/switchboard experience preferred.
• Excellent telephone etiquette and customer service.
• Fluent English with strong written and verbal skills.
• Able to work in a team and be well-presented.

Responsibilities

• Welcome guests to the estate and guide them to outlets; respond to general enquiries.
• Operate telephone and switchboard service for all calls and refer calls as needed.
• Maintain a register of bookings and communicate with the Security department.
• Distribute information around the estate and update the electronic directory.
• Conduct estate tours for guests and keep management informed of concerns.

Skills

Telephone etiquette

Customer service

English communication

Teamwork

Computer skills

Organization

Attention to detail

Education

Grade 12

Hospitality certificate

Job description

Luxury Estate close to Stellenbosch is looking for a Receptionist I Switchboard Operator to join their team.

Duties will include welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Duties:

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area.
• Engage with guests providing information related to the estate, the facilities & experiences.
• Conduct estate tours with guests.
• Operate telephone and switchboard service for all calls.
• Refer calls & provide assistance to the appropriate person depending on the nature of the call.
• Maintain a register of bookings and reservations and communicate with the Security department.
• Compile and update data related to the area of activity.
• Complete and distribute information that needs to be communicated around the estate.
• Correct and update electronic telephone directory.
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments.
• Keep management informed of all concerns that guests raise.
• Ensure all lost property is handed and signed over to the security manager.

Requirements:

• Grade 12
• Hospitality certificate
• Preferably 1- 2 years previous reception/switchboard operator experience.
• Excellent telephone etiquette and customer-service skills.
• Fluent in English with excellent written & oral communication skills.
• Able to work in a team.
• Good computer skills
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends).
• Comfortable in dealing with very distinguished clientele.
• Must be well-presented and have an enthusiastic personality.