Guest Experience Agent — Front Desk & Check-In

Placements24; LegKraal Gate; Vor Ort; ZAR 83.000 - 124.000; Vollzeit

Benefits dieser Stelle

Competitive wage

Paid time off

Staff discounts

Team environment

Zusammenfassung

Placements24 is seeking a friendly Front Desk Agent to be the welcoming face of a Mahikeng establishment. You will manage check-ins/outs, handle inquiries, and ensure a smooth guest experience in a fast-paced setting.

Candidates should have customer service experience, strong communication, and multitasking abilities, with proficiency in reservation software and MS Office. Flexible shifts including evenings and weekends are required.

Qualifikationen

• Previous experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems, including reservation software and Microsoft Office.
• Strong organizational skills and the ability to multitask effectively.
• A professional appearance and a friendly, approachable demeanor.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.

Aufgaben

• Greet guests warmly and efficiently manage the check-in and check-out processes.
• Answer guest inquiries regarding hotel services, amenities, and local attractions.
• Handle reservations, modifications, and cancellations accurately.
• Respond to guest requests and concerns promptly and professionally.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and handle cash and credit card transactions securely.

Kenntnisse

Guest service

Communication

Multitasking

Tools

Reservation software

Microsoft Office

Jobbeschreibung

Placements24 is seeking a friendly Front Desk Agent to be the welcoming face of a Mahikeng establishment. You will manage check-ins/outs, handle inquiries, and ensure a smooth guest experience in a fast-paced setting.

Candidates should have customer service experience, strong communication, and multitasking abilities, with proficiency in reservation software and MS Office. Flexible shifts including evenings and weekends are required.