Front Desk Agent

Placements24; LegKraal Gate; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive wage

Paid time off

Staff discounts

Team environment

Job summary

Placements24 is seeking a friendly Front Desk Agent to be the welcoming face of a Mahikeng establishment. You will manage check-ins/outs, handle inquiries, and ensure a smooth guest experience in a fast-paced setting.

Candidates should have customer service experience, strong communication, and multitasking abilities, with proficiency in reservation software and MS Office. Flexible shifts including evenings and weekends are required.

Qualifications

• Previous experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems, including reservation software and Microsoft Office.
• Strong organizational skills and the ability to multitask effectively.
• A professional appearance and a friendly, approachable demeanor.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.

Responsibilities

• Greet guests warmly and efficiently manage the check-in and check-out processes.
• Answer guest inquiries regarding hotel services, amenities, and local attractions.
• Handle reservations, modifications, and cancellations accurately.
• Respond to guest requests and concerns promptly and professionally.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and handle cash and credit card transactions securely.

Skills

Guest service

Communication

Multitasking

Tools

Reservation software

Microsoft Office

Job description

About the Role

Our client is seeking a friendly, professional, and efficient Front Desk Agent to be the welcoming face of their establishment in Mahikeng . You will be responsible for managing check-ins and check-outs, handling guest inquiries, and ensuring a smooth and pleasant experience for every visitor. This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. It's a fantastic opportunity for an individual passionate about customer service to be a key player in delivering exceptional hospitality and making guests feel valued from the moment they arrive.

Key Responsibilities

• Greet guests warmly and efficiently manage the check-in and check-out processes.
• Answer guest inquiries regarding hotel services, amenities, and local attractions.
• Handle reservations, modifications, and cancellations accurately.
• Respond to guest requests and concerns promptly and professionally.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and handle cash and credit card transactions securely.

Requirements

• Previous experience in a customer service or front desk role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems, including reservation software and Microsoft Office.
• Strong organizational skills and the ability to multitask effectively.
• A professional appearance and a friendly, approachable demeanor.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.

Benefits

• Competitive hourly wage with potential for performance-based increases.
• Paid time off and statutory benefits.
• Opportunities to gain experience in the hospitality industry.
• Staff discounts on hotel services.
• A supportive and team-oriented work environment.