Guest Experience Specialist - Front Desk Agent

Placements24

Randburg

On-site

ZAR 83,000 - 165,000

Part time

5 days ago

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Benefits offered by this job

Competitive hourly wage

Service charge distribution

Staff discounts on hotel services

Job summary

Placements24 in Randburg is seeking a friendly Front Desk Agent to be the first point of contact for guests. Your role includes welcoming guests, managing check-ins and check-outs, and providing information about hotel services and local attractions.

You will handle reservations, assist with inquiries, and ensure guest satisfaction throughout their stay. A professional appearance and excellent communication skills are essential for providing a positive guest experience in a fast-paced

Qualifications

Experience as Front Desk Agent or in a similar hospitality role.
Proficiency with hotel management software (PMS).
Strong communication and interpersonal skills.
Ability to multitask and stay calm under pressure.
Professional appearance and helpful attitude.

Responsibilities

Greet guests and assist with check-in and check-out procedures efficiently.
Manage reservations, room assignments, and billing accurately.
Respond to guest inquiries and requests promptly and professionally, providing information about services and amenities.
Handle guest complaints with empathy and efficiency, seeking resolutions.
Maintain the cleanliness and organization of the front desk area.