Guest-Centric Hotel Operations Leader

HotelJobs; Langebaan; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

HotelJobs in Langebaan, Western Cape seeks an experienced Hotel Operations Manager to oversee daily operations across Front Office, Housekeeping and F&B, leading department heads and frontline staff to ensure exceptional guest service.

Responsibilities include budgeting, staffing, compliance with health and safety regulations, and driving service quality through audits and training. Flexibility to work weekends and holidays is required.

Qualifications

• 3–5 years in hotel management or senior operations.
• Proven multi-department leadership in hotel/resort/lodge.
• Strong hotel operations knowledge: front office, F&B, housekeeping.
• Experience in budgeting, rosters, and cost controls.
• Qualification in Hospitality Management or related field (or equivalent).
• Excellent leadership, communication, conflict-resolution skills.
• Ability to stay calm and solution-focused under pressure.
• PMS and standard office software proficiency.
• Willingness to work weekends and public holidays when needed.

Responsibilities

• Oversee daily operations across Front Office, Housekeeping, F&B, and support departments, ensuring consistent service standards
• Lead, coach, and develop department heads and frontline staff to build a high-performing, guest-focused team
• Monitor and manage occupancy, revenue, and cost targets in line with budget, working with General Manager on financial performance
• Ensure compliance with health, safety, hygiene, and licensing regulations across the property
• Handle guest feedback and service recovery, resolving escalated complaints promptly and professionally
• Drive service quality through regular audits, training initiatives, and performance reviews
• Manage rostering, staffing levels, and labour cost control across departments
• Maintain supplier/vendor relationships to support smooth day-to-day operations
• Support recruitment, onboarding, and ongoing development of hotel staff
• Report regularly on operational performance, guest satisfaction metrics, and departmental KPIs
• Lead change initiatives and communicate updates clearly across teams during periods of transition or growth

Skills

Leadership

Staff coaching

Guest service

Communication

Budgeting

PMS proficiency

Education

Hospitality Management degree

Tools

PMS software

Office software

Job description

HotelJobs in Langebaan, Western Cape seeks an experienced Hotel Operations Manager to oversee daily operations across Front Office, Housekeeping and F&B, leading department heads and frontline staff to ensure exceptional guest service.

Responsibilities include budgeting, staffing, compliance with health and safety regulations, and driving service quality through audits and training. Flexibility to work weekends and holidays is required.