Guest Experience Leader, Front Office

HotelJobs; Cape Town; On-site; ZAR 420,000 - 560,000; Full time

Job summary

HotelJobs is seeking an experienced Front Office Manager to lead the Front Office team at a prestigious coastal hotel. The role emphasizes delivering warm, professional, and memorable guest experiences, while managing front desk operations, guest relations, and service recovery.

Ideal candidate will bring proven Front Office leadership, strong organisational and communication skills, and hands-on approach. Flexibility for shifts, weekends and public holidays is required to maintain guest

Qualifications

• Proven Front Office Management experience within a quality hotel environment.
• Strong leadership, team development & operational skills.
• Excellent knowledge of Front Office procedures and guest relations.
• Confident handling of guest queries, complaints & service recovery.
• Strong administrative, organisational & communication skills.
• Experience with PMS systems and hotel operations.
• Professional, hands-on and guest-focused approach.
• Ability to work well under pressure and lead a team by example.
• Flexible to work shifts, weekends & public holidays.

Responsibilities

• Lead the Front Office team to deliver warm, professional and memorable guest experiences.
• Oversee front desk operations and guest services.
• Handle guest queries and ensure service recovery when needed.
• Maintain high standards of professionalism and guest satisfaction.

Skills

Front Office Management

Leadership

Guest relations

Communication

Organisational skills

PMS systems

Team leadership

Service recovery

Problem solving

Tools

PMS systems

Job description

HotelJobs is seeking an experienced Front Office Manager to lead the Front Office team at a prestigious coastal hotel. The role emphasizes delivering warm, professional, and memorable guest experiences, while managing front desk operations, guest relations, and service recovery.

Ideal candidate will bring proven Front Office leadership, strong organisational and communication skills, and hands-on approach. Flexibility for shifts, weekends and public holidays is required to maintain guest