Hotel Ops Supervisor: Lead Front Desk & F&B

Placements24; Centurion; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Retirement fund

Staff accommodation assistance

Meal subsidies

Career advancement

Employee discounts

Job summary

Placements24 is assisting a reputable hotel group in Centurion to hire an experienced Hotel Operations Supervisor. You will oversee daily hotel operations, coordinating front desk, housekeeping and F&B to deliver exceptional guest experiences.

Lead and train staff, ensure service standards, handle inquiries and complaints, and implement policies to improve efficiency. You’ll work with department heads to maintain quality, safety and cost control, with opportunities for career advancement.

Qualifications

• Supervisory experience in the hotel industry.
• Strong knowledge of hotel operations (front desk, housekeeping, F&B).
• Excellent leadership and communication skills.
• Problem-solving and guest service orientation.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Proficiency in hotel management software.
• Commitment to providing exceptional customer service.

Responsibilities

• Supervise and coordinate daily hotel operations across departments.
• Ensure adherence to service standards and guest satisfaction protocols.
• Train, motivate, and manage hotel staff to meet goals.
• Handle guest inquiries, complaints and feedback promptly.
• Implement and monitor policies to improve efficiency.
• Conduct regular inspections of facilities for quality and safety.

Job description

Placements24 is assisting a reputable hotel group in Centurion to hire an experienced Hotel Operations Supervisor. You will oversee daily hotel operations, coordinating front desk, housekeeping and F&B to deliver exceptional guest experiences.

Lead and train staff, ensure service standards, handle inquiries and complaints, and implement policies to improve efficiency. You’ll work with department heads to maintain quality, safety and cost control, with opportunities for career advancement.