Front Office Manager — Guest Experience Leader

Tanya Serra; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

A coastal hotel in Cape Town, Western Cape, is seeking a seasoned Front Office Manager to lead the Front Office team and ensure warm, professional, lasting guest experiences.

The ideal candidate will have proven Front Office management experience in quality hotels, strong leadership, and expert knowledge of Front Office procedures, guest relations, and PMS operations. Flexibility for shifts and holidays is essential.

Qualifications

• Proven Front Office Management experience within a quality hotel environment.
• Strong leadership, team development & operational skills.
• Excellent knowledge of Front Office procedures and guest relations.
• Confident handling of guest queries, complaints & service recovery.
• Strong administrative, organisational & communication skills.
• Experience with PMS systems and hotel operations.
• Professional, hands-on and guest-focused approach.
• Ability to work well under pressure and lead a team by example.
• Flexible to work shifts, weekends & public holidays.

Skills

Front Office Mgmt

Leadership

Guest relations

PMS systems

Operational skills

Tools

Opera PMS

Job description

A coastal hotel in Cape Town, Western Cape, is seeking a seasoned Front Office Manager to lead the Front Office team and ensure warm, professional, lasting guest experiences.

The ideal candidate will have proven Front Office management experience in quality hotels, strong leadership, and expert knowledge of Front Office procedures, guest relations, and PMS operations. Flexibility for shifts and holidays is essential.