Hotel Operations Manager

Placements24; Mossel Bay; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Accommodation support

Medical aid

Retirement fund

Professional development

Job summary

Placements24 is seeking a results-driven Hotel Operations Manager for a Mossel Bay property. You will oversee day-to-day operations across front office, F&B, housekeeping and maintenance to deliver exceptional guest experiences.

Lead a high-performing team, manage budgets, enforce service standards, and drive continuous improvement. The role requires at least 5 years in hotel operations and strong leadership, financial acumen, and proficiency with hotel management systems.

Qualifications

• Minimum 5 years of experience in hotel management with a strong operations track record.
• Proven leadership and team management capabilities.
• In-depth knowledge of hotel operations, including front desk, F&B, and housekeeping.
• Excellent financial acumen and budgeting skills.
• Proficient in hotel management systems and software.

Responsibilities

• Oversee operations of all hotel departments to ensure efficiency and profitability.
• Develop and implement policies and procedures to maintain service quality and standards.
• Oversee staff recruitment, training, and performance management to build a high-performing team.
• Control operational costs, manage budgets, and optimize resource allocation.
• Ensure compliance with health, safety, and legal regulations.
• Enhance guest satisfaction by monitoring feedback and implementing service improvements.

Skills

Leadership

Team management

Budgeting

Financial acumen

Operations management

Hotel know-how

Job description

About the Role

Our client seeks a results-driven and experienced Hotel Operations Manager to oversee the day-to-day operations of their establishment in Mossel Bay. You will be responsible for ensuring the highest standards of service delivery across all departments, including front office, housekeeping, food and beverage, and maintenance. This leadership role is vital for operational efficiency, guest satisfaction, and staff performance management. You will lead by example, fostering a positive work environment and driving continuous improvement in all areas of hotel management.

Key Responsibilities

• Manage and coordinate the operations of all hotel departments to ensure efficiency and profitability.
• Develop and implement operational policies and procedures to maintain service quality and standards.
• Oversee staff recruitment, training, and performance management to build a high-performing team.
• Control operational costs, manage budgets, and optimize resource allocation.
• Ensure compliance with all health, safety, and legal regulations.
• Enhance guest satisfaction by monitoring feedback and implementing service improvements.

Requirements

• Minimum 5 years of experience in hotel management, with a strong track record in operations.
• Demonstrated leadership and team management capabilities.
• In-depth knowledge of hotel operations, including front desk, F&B, and housekeeping.
• Excellent financial acumen and budgeting skills.
• Strong problem-solving abilities and decision-making skills.
• Proficiency in hotel management systems and software.

Benefits

• Competitive annual salary and performance-based bonuses.
• Accommodation assistance or a housing allowance.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and advancement.
• Stunning coastal location with a vibrant work atmosphere.