Luxury Front Office Lead - Guest Experience & Ops

PTY; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Career Growth, Hospitlaity Recruitment is seeking a friendly, professional Assistant Front Office Manager for a 5-star luxury hotel in Cape Town. You will oversee front desk operations, supervise staff, and ensure guests receive outstanding service.

The role requires strong people skills, organizational ability, and experience in customer service and office management. You will handle schedules, HR tasks, budgeting, and reporting while maintaining a positive, fast-paced environment.

Responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.

Job description

Career Growth, Hospitlaity Recruitment is seeking a friendly, professional Assistant Front Office Manager for a 5-star luxury hotel in Cape Town. You will oversee front desk operations, supervise staff, and ensure guests receive outstanding service.

The role requires strong people skills, organizational ability, and experience in customer service and office management. You will handle schedules, HR tasks, budgeting, and reporting while maintaining a positive, fast-paced environment.