Guest-Experience F&B Operations Lead

Tailormade Solution; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Tailormade Solution in Cape Town seeks an experienced operations leader to oversee daily front-of-house and back-of-house activities, ensuring smooth service and exceptional guest experiences.

You will recruit, train, schedule, and supervise staff, while managing inventory, purchasing, and end-of-day reconciliation. The role requires a strong focus on service quality and regulatory compliance.

Qualifications

• Strong leadership and people-management skills.
• Excellent communication and guest-service orientation.
• Experience supervising restaurant staff and daily operations.

Responsibilities

• Oversee daily front-of-house and back-of-house operations.
• Recruit, train, schedule, supervise, and support restaurant staff.
• Maintain high standards of guest service and resolve complaints.
• Monitor food and beverage quality, presentation, and service times.
• Manage inventory, purchasing, stock rotation, and waste control.
• Track sales, costs, labor, and budgets; prepare operational reports.
• Ensure accurate cash handling, payment processing, and end-of-day reconciliation.
• Maintain cleanliness and ensure compliance with food-safety, alcohol-service, health, and workplace-safety requirements.
• Coordinate with kitchen staff, suppliers, and other departments.
• Develop service procedures and help implement promotions or events.
• Monitor equipment and arrange maintenance or repairs as needed.

Skills

Leadership

Communication

Customer service

Supervisory experience

Budgeting

Education

High school diploma

Hospitality qualification

Tools

POS systems

Inventory software

Job description

Tailormade Solution in Cape Town seeks an experienced operations leader to oversee daily front-of-house and back-of-house activities, ensuring smooth service and exceptional guest experiences.

You will recruit, train, schedule, and supervise staff, while managing inventory, purchasing, and end-of-day reconciliation. The role requires a strong focus on service quality and regulatory compliance.