Guest Arrival Concierge — Elevate First Impressions

Protea Hotels by Marriott®; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Protea Hotels by Marriott in Durban is seeking a Guest Arrival Expert to ensure a warm and memorable check-in and check-out experience for guests. You will guide guests, support front desk operations, and share local area highlights to enhance their stay.

As a full-time, on-site position, the role emphasizes hospitality, safety, confidentiality, and adherence to brand standards. The candidate should be able to move about efficiently and maintain professional appearance and communications.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience required.
• Supervisory experience: none.

Responsibilities

• Guest Arrival Experts deliver a warm, seamless arrival and departure experience for guests, guiding them through the process and addressing requests.
• Process operational needs, complete reports, and share highlights of the local area as part of the guest journey.
• Maintain professional appearance and confidentiality while upholding quality standards and safety.

Education

High school diploma or GED equivalent

Job description

Protea Hotels by Marriott in Durban is seeking a Guest Arrival Expert to ensure a warm and memorable check-in and check-out experience for guests. You will guide guests, support front desk operations, and share local area highlights to enhance their stay.

As a full-time, on-site position, the role emphasizes hospitality, safety, confidentiality, and adherence to brand standards. The candidate should be able to move about efficiently and maintain professional appearance and communications.