Hotel Cleanliness & Guest Experience Specialist

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 78,000 - 134,000; Full time

Job summary

Protea Hotels by Marriott is seeking Hotel Cleanliness Experts to maintain hotel appearance and cleanliness across spaces. You will deliver guest requests, stock carts, and clean rooms and public areas, upholding safety, confidentiality, and professional appearance.

Key duties include welcoming guests, anticipating service needs, coordinating with teams, and following brand processes to resolve issues and delight guests. This is a full-time, on-site role at V&A Waterfront, Cape Town.

Qualifications

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

Responsibilities

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
• Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
• Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen

Skills

Guest Relations

Housekeeping Protocol

Job description

Protea Hotels by Marriott is seeking Hotel Cleanliness Experts to maintain hotel appearance and cleanliness across spaces. You will deliver guest requests, stock carts, and clean rooms and public areas, upholding safety, confidentiality, and professional appearance.

Key duties include welcoming guests, anticipating service needs, coordinating with teams, and following brand processes to resolve issues and delight guests. This is a full-time, on-site role at V&A Waterfront, Cape Town.