Guest Experience Concierge

Protea Hotels by Marriott®; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® in Johannesburg is seeking a Guest Experience Expert to deliver memorable stays through attentive service, efficient check-in/check-out, and proactive guest assistance.

You will guide guests, respond to requests, and uphold brand standards while working on-site at our property in Melrose Arch. A strong customer focus and professional demeanor are essential for success.

Qualifications

• High school diploma or GED equivalent.
• No related work experience required.
• Position is non-management.

Responsibilities

• Greet guests and assist with check-in and check-out to ensure a smooth guest experience.
• Handle guest requests and provide information about local area and hotel services.
• Follow property procedures for safety, security, and confidentiality; maintain professional appearance and communications.
• Operate front desk systems and assist with reports and daily tasks as required.

Education

High school diploma or GED equivalent

Job description

Protea Hotels by Marriott® in Johannesburg is seeking a Guest Experience Expert to deliver memorable stays through attentive service, efficient check-in/check-out, and proactive guest assistance.

You will guide guests, respond to requests, and uphold brand standards while working on-site at our property in Melrose Arch. A strong customer focus and professional demeanor are essential for success.