Guest Experience Concierge

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Protea Hotels by Marriott® is seeking a Guest Experience Expert to provide a memorable stay for guests at our Cape Town property. You will handle check-in/check-out, assist guests with information, transport arrangements, and requests while maintaining brand standards and confidentiality.

Strong communication, a polished appearance, and a customer-first attitude are essential. No related experience is required, and we value a team-oriented, adaptable approach in a dynamic hotel environment.

Qualifications

• Higher Education, Diploma or equivalent.
• No related work experience required.
• Strong guest services mindset and professional appearance.

Responsibilities

• Listen actively and respond to guest questions and requests to resolve issues and delight guests.
• Coordinate check-in/check-out procedures and briefing with Front Desk.
• Arrange transportation for guests and follow up on requests to ensure satisfaction.
• Follow safety and security procedures and protect guest information and assets.

Skills

Listening

Learning

Decision-Making

Problem Solving

Computer Skills

Basic Mathematics

Customer Service Orientation

Interpersonal Skills

Team Work

Diversity Relations

English Language Proficiency

Communication

Writing

Presentation

Adaptability/Flexibility

Stress Tolerance

Initiative

Multi-Tasking

Time Management

Education

Higher Education, Diploma or equivalent

Tools

Fidelio

PMS

OPERA

Job description

Protea Hotels by Marriott® is seeking a Guest Experience Expert to provide a memorable stay for guests at our Cape Town property. You will handle check-in/check-out, assist guests with information, transport arrangements, and requests while maintaining brand standards and confidentiality.

Strong communication, a polished appearance, and a customer-first attitude are essential. No related experience is required, and we value a team-oriented, adaptable approach in a dynamic hotel environment.