Guest Arrival Expert (Porter)

Protea Hotels by Marriott®; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Protea Hotels by Marriott in Durban is seeking a Guest Arrival Expert to ensure a warm and memorable check-in and check-out experience for guests. You will guide guests, support front desk operations, and share local area highlights to enhance their stay.

As a full-time, on-site position, the role emphasizes hospitality, safety, confidentiality, and adherence to brand standards. The candidate should be able to move about efficiently and maintain professional appearance and communications.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience required.
• Supervisory experience: none.

Responsibilities

• Guest Arrival Experts deliver a warm, seamless arrival and departure experience for guests, guiding them through the process and addressing requests.
• Process operational needs, complete reports, and share highlights of the local area as part of the guest journey.
• Maintain professional appearance and confidentiality while upholding quality standards and safety.

Education

High school diploma or GED equivalent

Job description

Job Details

• Job Number: 26134630
• Job Category: Rooms & Guest Services Operations
• Location: 14 Palm Boulevard, Umhlanga Rocks, Durban 4320, South Africa
• Schedule: Full Time
• Located Remotely? N
• Position Type: Non-Management

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', In joining Protea Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.